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  New York John F. Kennedy International Airport - JFK

  New York John F. Kennedy International Airport - JFK
 
Terminal    Terminal 5 (Domestic & International Departures)
Terminal 4 (International Arrivals)
Check-in Time 60 minutes (Domestic)
2 Hours (International)
Even More® Speed Yes
Ticket Counter Hours 3:15 a.m. - 12:00 a.m.
*Baggage Claim Phone Number 1-347-545-3900(office)
1-347-545-5124(fax)
Curbside Check-in Yes
Kiosks are not available in Terminal 4
Directions to Airport Click Here For Directions
Airport Website Click Here

Please note: the baggage claim phone number is restricted to calls pertaining to lost or damaged baggage only. All other inquiries should be directed to 1-800-JETBLUE.

 
  *AirTrain Travel Advisory*
 

Due to track maintenance activity on the system, AirTrain JFK Howard Beach service including the Lefferts Blvd. Station and Jamaica service will be operating with 16 minute headways during the hours of 10 p.m. until 2 p.m. during the following weekend period:

  • Friday, April 18, 2014 until Saturday, April 19, 2014
  • Saturday, April 19, 2014 until Sunday, April 20, 2014

Due to track maintenance activity on the system, AirTrain JFK Howard Beach service including the Lefferts Blvd. Station and Jamaica Service will be operating with 10 minute headways during the hours of 9 p.m. until 6 p.m. during the following weekend period:

  • Friday April 25, 2014 until Saturday, April 26, 2014

During these time periods, service within the Central Terminal Area (CTA) will not be affected. For further information, see http://www.panynj.gov/.

 
  Address and Phone Number - JFK
 

JOHN F. KENNEDY INTERNATIONAL AIRPORT

JetBlue Airways
Terminal 5
Jamaica, NY 11430

General Airport Phone: 1-718-244-4444

 
  Baggage Claim Information - JFK
 

baggage claim location

The baggage claim for Terminal 5 is located on arrival area of the terminal

The baggage claim for Terminal 4 is located at Baggage Carousel 2 in Terminal 4.

baggage claim location for flights arriving from the Dominican Republic

When traveling from the Dominican Republic to the United States, the flight will arrive at Terminal 4 where all customers will clear Customs. When making a connection, you will re-check your baggage at the re-check counter in Terminal 4 and continue on to Terminal 5. You may get from Terminal 4 to Terminal 5 via AirTrain free of charge.

making a baggage claim

If your baggage has been delayed or damaged, it is important to make a baggage claim with a JetBlue crewmember while you're at the airport.

Please email JFK Lost and Found at jfklostandfound@jetblue.com for any misplaced or lost items outside a baggage claim. Please note: the lost and found email address is for lost items only. Please do not send an email to this address for lost baggage.

The baggage service office is open 24 hours a day, seven days a week.

If you need to make the claim once you've left the airport, please call the JFK JetBlue Baggage Service Office within four hours after arrival.

If you need to pick up any electronic devices, jewelry, or any valuable item, it must be done between 9:00 am and 9:00 p.m.

Please call the baggage service office to make arrangements prior to picking up valuables.

JFK Baggage Service Office telephone: 1-347-545-3900
JFK Baggage Service Office fax: 1-347-545-5124

baggage claim follow-up

If you’re following up on a baggage claim, Central Baggage Services can be reached from 6:00 a.m. until 7:00 p.m. MT Monday through Friday and from 8:30 a.m. until 5:00 p.m. on Saturday and Sunday at 1-866-538-5438.

 
  Baggage Storage - JFK
 

Baggage storage is available at JFK at the following locations:

Terminal 4 Arrivals

Baggage storage is located on the 1st floor and is available 24 hours a day. The approximate cost ranges from *$4 to $16 per day, depending on size.

Terminal 4 Concourse

Baggage storage is located on the 3rd floor near Gate 30 inside Travelex Currency Exchange and is available from 7:00 a.m. until 1:00 p.m. The approximate cost ranges from *$3 to $15 per day.

Terminal 1 Arrivals

Baggage storage is located near Alitalia and Olympic Airlines and is available from 7:00 a.m. until 11:00 p.m. The approximate cost ranges from *$4 to $16 per day, depending on size.

*Rates are subject to change without notice.

 
  Boarding & Deplaning Options - JFK
 

Permitting weather and other circumstances, JFK may offer boarding and deplaning from both the front and back of the aircraft.

The option to board and deplane from the back is available for customers who are seated in the back half of the aircraft and for those who can comfortably ascend stairs.

 
  Car Rental Companies - JFK
 

All car rental counters, with courtesy telephones, are located near baggage claim. The car rental offices are located along the Van Wyck Expressway near the entrance to the airport. Courtesy transportation is available from each terminal to the car rental offices.

Avis 1-800-331-1212
Budget 1-800-527-0700
Dollar 1-800-800-4000
Enterprise 1-800-736-8222
Hertz 1-800-654-3131
National 1-800-227-7368

other car rental options

We can also offer you special rates on rental cars through our partner Hotels.com. You can book these rates by clicking on the link below or, if you call our Reservations team to book your reservation, one of our Reservation crewmembers can transfer you to Hotels.com.

You may also contact Hotels.com Customer Support directly for questions regarding hotel or car reservations 24 hours a day, seven days a week at 1-800-544-3581 (English) or 1-800-520-8629 (Spanish)..

 
  Check-in & Gate Information - JFK
 

ticket counter hours and location for all domestic, Aguadilla, Aruba, Bermuda, Nassau, Mexico, Ponce, and Santiago flights

Our ticket counter is located in Terminal 5 and is open from 3:15 a.m. until 12:00 a.m.

We recommend you arrive at the airport at least 60 minutes prior to departure for domestic travel and two hours prior to departure for international travel. Avoid delays by checking for traffic alerts, and allow enough time to go through TSA screening, particularly during holidays and peak travel days. Please note, JetBlue has cutoff times for baggage check in, and also for check in at the departure gate; JetBlue will not be responsible for expenses incurred due to late check in.

check-in requirements for domestic travel

Government issued identification is required for all customers 18 years of age and over. Identification is not required for any person under the age of 18.

The name on the ID must match the name in the reservation.

Forms of valid identification for domestic flights are described below:

  • U.S. passport
  • State-issued driver's license
  • U.S. passport card
  • DHS "Trusted Traveler" cards (NEXUS, SENTRI, FAST)
  • U.S. Military ID
  • Permanent Resident Card
  • Border Crossing Card
  • DHS-designated enhanced driver's license
  • A Native American Tribal Photo ID
  • An airline or airport-issued ID (if issued under a TSA-approved security plan)
  • A Registered Traveler Card (that contains the following: Name; Date of Birth; Gender; Expiration date; and a Tamper-resistant feature)
  • A foreign government-issued passport
  • Canadian provincial driver's license or Indian and Northern Affairs Canada (INAC) card

    Customers traveling with an infant as a lap child may be asked for proof of age, such as a passport, birth certificate (copies are acceptable for domestic travel) or an immunization record when the infant's age is questionable. Infants between three and 14 days old must also have, in the form of a letter, their doctor's approval to travel.

    Unaccompanied minors must check in at the ticket counter. An unaccompanied minor does not need photo ID. However, the adult dropping them off and picking them up will need photo ID. This adult must be named in the reservation.

    Your confirmation number or itinerary may be helpful, but are not necessary to check in.

    All reservations not paid for at least 30 minutes prior to departure are subject to cancellation.

    check-in requirements for travel to Puerto Rico

    U.S. citizens are not required to have passports to enter Puerto Rico; however, proof of residency or citizenship is recommended for your return.

    Proof of citizenship is:

    • A valid or expired U.S. passport (cancelled passports are not acceptable)
    • Original U.S. birth certificate, and a government issued photo ID
    • U.S. citizenship papers
    • U.S. naturalization papers
    • U.S. military ID

    Proof of residency is:

    • State issued driver's license
    • State issued identification card
    • Alien registration card (green card) which must be the form I-15512 card, the form I-151 is no longer valid.

    Customers traveling with an infant as a lap child could be asked for proof of age, such as a passport, birth certificate or an immunization record when the infant's age is questionable. Infants between three and 14 days old must also have, in the form of a letter, their doctor's approval to travel.

    Children who are under 15 years old and U.S. citizens may travel with their original U.S. birth certificate with the raised seal. Children who are over the age of 16 and U.S. citizens are required to travel with photo ID. The photo ID can be a passport, or their original U.S. birth certificate with the raised seal plus a government-issued photo ID. Children over the age of 15 who are not U.S. citizens must hold their own passport.

    If you will be departing from Puerto Rico to another Caribbean Island, with the exception of the U.S. Virgin Islands, you will be required to present proof of citizenship at the airline providing the transportation prior to departure in Puerto Rico, upon entry onto a cruise ship, at the port of entry, and prior to return.

    check-in requirements for international travel

    Documents required for travel vary according to citizenship, residency, age (for minors), length of stay, purpose of visit, student status, etc. Please check for specific requirements for the country, or countries, you are visiting to make sure you have the correct documents.

    When traveling to the Bahamas, children 16 years of age and younger traveling alone or with someone other than a parent or legal guardian are required to hold a notarized parental letter of consent. This letter should be from the parent authorizing travel and should be accompanied with a copy of the parent's photo identification. In the case of organized group travel, a letter is not necessary; it is assumed that the chaperone has obtained prior permission.

    The Dominican Republic has strict requirements concerning the travel of minors (persons under the age of 18) to/from the Dominican Republic. Any customer under the age of 18 who is unaccompanied, traveling with someone other than both parents or legal guardians, or who is traveling with only one parent or legal guardian, should contact the Dominican Republic Consulate in the United States or the Dominican Republic Ministry of Foreign Affairs for entry/exit requirements.

    When traveling to Bermuda, children 16 years of age and younger traveling alone or with someone other than a parent or legal guardian are required to hold a notarized parental letter of consent. This letter should be from the parent authorizing travel and should be accompanied with a copy of the parent's photo identification.

    In addition, infants between three and 14 days old must also have, in the form of a letter, their doctor's approval to travel.

    Unaccompanied minors must check in at the ticket counter. The adult checking them in will need photo ID.

    Customers who do not have U.S. citizenship, but hold legal U.S. residency may travel with proof of residency and a valid passport.

    Citizens of other countries traveling to the U.S. must do so with a valid passport and visa.

    Any person with a different name such as married women traveling on JetBlue whose identification documents are retained in their maiden name but who are traveling under their married name must carry their marriage certificate or a certified copy as further proof of identity.

    Proof of return or onward travel is also needed at the time of check in. Failure to provide such documentation will result in denied boarding.

    Exempt from providing proof of return or onward travel are: Customers traveling with a B1/B2 visa who may travel one-way Customers born in the Dominican Republic Foreign minors traveling with parents who are Dominican nationals Legal residents of the Dominican Republic traveling with a valid re-entry permit All reservations not paid for at least 60 minutes prior to departure are subject to cancellation.

    domestic check-in cut-off time

    Checked baggage may not be accepted less than 30 minutes prior to the flight departure time. We will not be liable for any charges incurred for baggage that was checked late, nor will we be liable for delivery or compensation for late checked baggage.

    If you are not checking bags, you may check in up to 20 minutes prior to scheduled departure and must be in the gate area at least 15 minutes prior to scheduled departure.

    international check-in cut-off time

    All customers must be checked in for their international flight at least 60 minutes prior to scheduled departure and must be in the gate area at least 20 minutes prior to scheduled departure.

    We will not be liable for any charges incurred for baggage that was checked late, nor will we be liable for delivery or compensation for late checked baggage.

    domestic boarding cut-off time

    Each customer must be onboard the aircraft 15 minutes prior to departure.

    Standby customers may be cleared at 10 minutes to departure.

    Any customer not onboard, even if they have checked in and received a boarding pass, may be denied boarding and will not be entitled to denied boarding compensation.

    international boarding cut-off time

    Each customer must be onboard the aircraft 20 minutes prior to departure. Standby customers may be cleared at 20 minutes to departure.

    Any customer not onboard, even if they have checked in and received a boarding pass, may be denied boarding and will not be entitled to denied boarding compensation.

    kiosk check in

    If you have a confirmed reservation, feel free to use a kiosk machine to check in. You may check in using the kiosk no more than six hours prior to departure if you are checking baggage. Customers with no checked baggage may check in within 24 hours from their scheduled departure time. Kiosk check in is not available 30 minutes or less before departure.

    You can retrieve your information and check in at a kiosk using one of the following methods:

    • Reservation number
    • Emailed itinerary with the bar code
    • Credit card with your name on it
    • TrueBlue number or email address and password if you're a TrueBlue member
    • In order to validate your boarding pass, you'll need to present it along with your photo ID at the gate.

    international kiosk check in

    Customers with US and Canadian Passports only can check in at one of our international kiosks in Terminal 5.

    In order for check-in to be completed, the name on the passport and reservation must be an exact match. If there is not an exact match, you will be prompted to check in at the counter.

    Curbside Check In and Skycap

    JetBlue is offering Curbside Check-in at John F. Kennedy Airport.
    Once you've checked in at curbside, your bags will be taken care of and you can head straight to security.
    Please note there is a $2 fee per bag for curbside check in.
    Only credit/debit cards are accepted (no cash).

  •  
      Check in & Pick Up Info for Unaccompanied Minors - JFK
     

    Photo identification is required for both parties who drop off and pick up an unaccompanied minor. Unaccompanied minors will not be accepted without the guardian's photo ID.

    drop off information

    Only one adult may accompany the child to the gate of their departing flight. It is the TSA's decision as to whether a young child, in addition to the unaccompanied minor, may pass through security with the adult.

    When dropping off the unaccompanied minor, the parent/guardian may NOT leave the airport until the following criteria are met:

    • the parent/guardian has a signed copy of the UMNR form
    • the UMNR is onboard the aircraft 
    • the parent/guardian's name, address and cell phone number are all documented on the minor's reservation.

    In the event of a gate return, a JetBlue Crewmember will contact the parent/guardian so that he/she can immediately return to the airport to meet their minor. Please note, the parent/guardian must request a gate pass at the airport ticket counter to pick up their minor at the departure gate.

    pick up information

    Terminal 5: When picking up unaccompanied minors, the parent/guardian may get a Gate Pass to pick up the minor at the gate or go to the UMNR Room located next to the Baggage Service Office on the Arrival level of the terminal. Note: the identification of the person picking up the minor must match the pick up information listed on the reservation.

    Please arrive at the airport no later than 30 minutes before the scheduled arrival.

    Terminal 4: When picking up unaccompanied minors, the parent/guardian must go to the Transfer/Interline desk located next to the Customs' exit. Gate passes will not be issued at Terminal 4 for unaccompanied minor pick up.

    Please arrive at the airport no later than 30 minutes before the scheduled arrival.

     
      Customer Paging Number - JFK
     

    If you need to have a passenger paged, please call:

    Terminal 1      1-718-751-1200
    Terminal 2 1-718-704-2473
    Terminal 3 1-718-704-2473
    Terminal 4 1-718-751-4030 or
    1-718-751-3700
    Terminal 5 1-347-545-3550
    Terminal 6 1-718-632-6350
    Terminal 7 Call from a house phone, ext. 3590
    Terminal 8 1-718-487-7800
    Terminal 9 1-718-487-7800
     
      Directions to JFK
     

    from Manhattan

    Take the Belt Parkway East to Exit 19. Travel on the Van Wyck Expressway (678) to the Airport Exit.

    from eastern Long Island

    Take the Belt Parkway West to Exit 20. Take the JFK Expressway into the airport.

    from New Jersey

    Take the New Jersey Turnpike. Exit 14C (Holland Tunnel). Travel South on West Street. Take West Street to Belt Parkway.

    from upstate New York

    Take 87 South. Exit at 278 East. Take 278 East to 495 East. Exit from 495 East onto Van Wyck Expressway.

    from Connecticut

    Take 95 South. Exit at 678 South. 678 South becomes Van Wyck Expressway

     
      Flight Durations
     

    Approximate flight durations, as well as other pertinent flight details may be found on the 'Select your flights' screen when booking on jetblue.com.

    Please note: flight durations vary with wind currents, weather developments, aircraft congestion, and air traffic control directives.

     
      Ground Transportation - JFK
     

    Ground Transportation Information counters providing information and reservations for buses, shared-ride vans and limousines are situated on the lower baggage claim level of Terminal 5.

    In order to beat the traffic and avoid frustrating waits, public transportation is recommended whenever traveling to/from JFK.

    AirTrain

    The AirTrain JFK light-rail system connects the Central Terminal Area, including JetBlue's Terminal 5, to the Jamaica and Howard Beach stations. These two stations offer service to points throughout New York City and Long Island.

    • For subway travel to New York City, you may connect to the E, J or Z lines at Jamaica (Sutphin–Archer Avenue station) or the A line at Howard Beach. The AirTrain JFK fare to/from JetBlue's Terminal 5 and Jamaica or Howard Beach is *$5 per person.
    • For travel to Long Island or other New York metro areas, you may connect to the Long Island Railroad (LIRR) at Jamaica.

    Regular transit fares will apply for subway and LIRR trains in addition to the AirTrain fare.

    AirTrain is available 24 hours a day, seven days a week. For more information, click on this link.

    AirTrain is a service of the Port Authority of New York and New Jersey.

    *fares subject to change without notice.

    bus service

    The NYC Airporter, the official express bus operator for all New York Airports is the most affordable transportation solution from and to the Airports.  The Bus stops outside of each Airport Terminal and provides transportation to New York City, including Grand Central Terminal, the Port Authority Bus Terminal, Penn Station and numerous Midtown hotels. Purchase your bus ticket online at www.nycairporter.com or call 718-777-5111 for additional information

    GroundLink.com

    JetBlue has a partnership with GroundLink, the leading revolutionary online ground transportation provider, to provide customers with the option to book exclusive discount rates on www.jetblue.com/cars.

    This new car service option provides our customers with an additional level of comfort and service that comes with pre-booking ground transportation with a knowledgeable, professional and reliable car service and limo provider. This option allows travelers to reserve the service online for a ride to or from the airport, including prompt curbside pick-up and drop-off by a local driver with GPS to ensure efficient and stress-free travel to the final destination.

    subway

    For subway travel to New York City, you may take the AirTrain to Jamaica (Sutphin–Archer Avenue station) and connect to the E, J, or Z lines. You may also take the AirTrain to the Howard Beach station and connect to the A train.

    You also have the option of taking the blue, white and yellow long-term parking lot buses, which depart every fifteen minutes from all JFK terminals. Buses stop at the Howard Beach station where you may board the A train.

    AirTrain fare to the Jamaica and Howard Beach stations is *$5 and subway fare is *$2. Both may be paid by cash, token or MetroCard.

    For more information, please contact the Metropolitan Transportation Authority (MTA) at 1-212-638-7622.

    SuperShuttle

    The SuperShuttle provides transport between the airport and people’s homes, hotels and offices. Reservations for the SuperShuttle must be made in advance by calling SuperShuttle at 1-800-258-3826.

    taxi service

    Customers are advised to use official taxi dispatchers for safe and legitimate transportation.

    There is a *$45 flat fare, plus any tolls, to the first destination in Manhattan.

    For lost property inquiries or complaints about NYC taxis you may call 1-212-692-8294.

    Due to the high demand for taxi services at JFK between 3:00 p.m. and 6:00 p.m., 9:00 p.m. and 11:00 p.m. and during bad weather conditions, you may have to wait a considerable time for an available taxi.

    If you are traveling to Manhattan during these hours we encourage you to use alternate transportation such as the AirTrain, SuperShuttle Manhattan, or the New York Airport Services Express Bus.

    Information about these and other services is available from one of the Ground Transportation Information counters situated in the arrivals area at each terminal.

    * All rates are subject to change without notice. Please note, fares may also vary according to different Taxi companies.

     
      Mileage Information - JFK
     

    JFK Airport is located approximately 20 miles from the world famous Times Square. Additional areas of interest:

    LaGuardia Airport     13 miles
    Bronx, NY 18 miles
    Manhattan, NY 18 miles
    Mineola 25 miles
    Newark, NJ 31 miles
    Long Island MacArthur Airport      45 miles
    New Haven, CT 81 miles
    Waterbury, CT 98 miles
    Philadelphia, PA 108 miles
    Allentown, PA 108 miles
    BOS 219 miles
    Washington D.C. 242 miles
    Syracuse, NY 270 miles
     
      Other Airlines - JFK
     

    If you're making a connection in JFK, here's a list of other airlines:

    Aer Lingus 1-800-474-7424
    Aeroflot 1-800-340-6400
    Aerolineas Argentinas 1-800-333-0276
    Aero Mexico 1-800-237-6639
    Air Canada 1-800-247-2262
    Air China 1-800-982-8802
    Air France 1-800-237-2747
    Air India 1-800-751-6200
    Air Jamaica 1-800-523-5585
    Allegro Airlines 1-800-903-2779
    America West 1-800-235-9292
    American Airlines 1-800-433-7300
    American Eagle 1-800-433-7300
    All Nippon Airways (ANA) 1-800-235-9262
    Asiana 1-800-227-4262
    Austrian Airlines 1-800-843-0002
    Avianca 1-800-284-2622
    British Airways 1-800-247-9297
    Cathay Pacific 1-800-233-2742
    China Airlines 1-800-227-5118
    Continental 1-800-525-0280
    Continental Express 1-800-525-0280
    Corsair (seasonal) 1-800-677-0720
    Delta 1-800-221-1212
    Egyptair 1-800-334-6787
    El Al 1-800-223-6700
    Finnair 1-800-950-5000
    Ghana Airways 1-800-404-4262
    Iberia 1-800-772-4642
    Icelandair 1-800-223-5500
    Japan Airlines (JAL) 1-800-525-3663
    KLM 1-800-374-7747
    Korean Air 1-800-438-5000
    Kuwait Airways 1-800-458-9248
    Lan Chile 1-800-735-5526
    Lot Polish 1-800-223-0593
    Lufthansa 1-800-645-3880
    Malev Hungarian 1-800-223-6884
    North American 1-800-371-6297
    Northwest Airlines 1-800-225-2525
    Olympic 1-800-223-1226
    Qantas 1-800-227-4500
    Royal Air Maroc 1-800-344-6726
    Royal Jordanian 1-800-949-0050
    Saudi Arabian Airlines 1-800-472-8342
    Singapore Airlines 1-800-742-3333
    Song 1-800-359-7664
    South African Airways 1-800-722-9675
    Sun Country Airlines 1-800-359-6386
    TACA International 1-800-535-8780
    Turkish 1-800-874-8875
    United Airlines 1-800-241-6522
    Uzbekistan 1-800-245-1005
    VARIG 1-800-468-2744
    Virgin Atlantic 1-800-862-8621
     
      Parking - JFK
     

    If you would like to check the parking lot availability or have any questions related to parking at JFK, please call the parking lot operator at 1-718-244-4168.

    * All rates are subject to change without notice.

    AviStar parking

    AviStar's Airport Parking center is located just minutes away from JFK. Reservations are required for AviStar parking at JFK. Arrive at the facility, park and the AviStar Airport Parking 24-hour shuttle service will save you time by taking you from your car door to your departing terminal.

    AviStar (JFK) phone number: 1-718-322-2221

    Directions to AviStar Parking:

    From the West (New Jersey and Staten Island):

    New Jersey Turnpike to Exit 13 to Goethals Bridge/Staten Island Expressway. Stay on the Staten Island Expressway to Verrazano Narrows Bridge. From the Verrazano Narrows Bridge follow the signs to the Belt Parkway East. Stay on the Belt Parkway East following signs to Kennedy Airport to Exit 19 (Kennedy Airport/Lefferts Boulevard). At the bottom of the exit ramp turn left onto Lefferts Boulevard and then immediately right onto South Conduit Avenue. Stay on South Conduit Avenue approximately ¾ mile and the AviStar entrance is on the right at the corner of South Conduit and 130th Street.

    From the East (Long Island):

    Take Southern State Parkway to the Belt Parkway West. Stay on the Belt Parkway West to Exit 21A (Rockaway Boulevard). This exit will put you on North Conduit Avenue. Stay on North Conduit Avenue approximately two miles to 130th Street and make a left onto 130th Street. At the first traffic light make a left onto South Conduit Avenue and the AviStar entrance is immediately on the right.

    From the North (Grand Central Parkway, Connecticut and Whitestone Bridge):

    Take the Van Wyck Expressway South to the Belt Parkway West/ Verazanno Bridge exit. This will put you on North Conduit Avenue. Stay on North Conduit Avenue to 130th Street and make a left onto 130th Street. At the first traffic light make a left onto South Conduit Avenue and the AviStar entrance is immediately on the right.

    long-term parking

    Long-term parking is *$18 for up to 24 hours; *$5 for each 8 hour period or part after the first 24 hours.

    The long-term parking lot is four miles from the Terminal area. A 24-hour complimentary shuttle service operates between the parking lot and each of the terminals every 15 minutes between 6:00 a.m. and midnight and every 30 minutes between midnight and 6:00 a.m.

    parking for disabled customers

    Reserved spaces are available in all of the CTA Parking Lots near the terminals, and also in the Blue and Green Lot parking garages for vehicles displaying a disabled person or disabled veteran placard.

    Parking rates for disabled customers are *$3 for the first half hour or part; *$6 for up to 1 hour; *$3 for each hour or part thereafter; with a maximum of *$15 for the first 24 hour period. Subsequent days are *$3 for each hour or part; with a maximum of *$15 per 24 hour period thereafter.

    daily parking

    Daily parking is *$3 for the first half hour or part; *$6 for up to 1 hour; *$3 for each hour or part thereafter; with a maximum of *$30 for each 24-hour period.

    Central Terminal Area (CTA) parking is color-coded and adjacent to each of the terminals.

    Please park at our new parking garage at Terminal 5 & 6, the yellow lot, and follow the signs.

     

    There are reserved disabled parking spaces close to the terminals in each of the CTA parking lots, and in the 'Blue' and 'Green' parking garages.

    *subject to change

     
      Parking Alert
      For information on current parking alerts, click on this link.
     
      Special Service Information - JFK
     

    For your convenience, regular and oversized wheelchairs are available upon request. Electric carts are not available in the concourse area.

    TTY/TDD phones are available at both the ticket counter and the gate area. Lost and Found information is available by calling 718-632-4402.

    The hours of operation are from 9:30 a.m. until 9:30 p.m. You may also email them at jfklostandfound@jetblue.com.

    parking

    Reserved spaces are available in all of the CTA Parking Lots near the terminals, and also in the Blue and Green Lot parking garages for vehicles displaying a disabled person or disabled veteran placard.

    baby changing stations and special need restrooms at Terminal 5

    In the restrooms there is an area with no sinks but looks more like a shelf with mirrors on it.  This area is designated as the “Baby Changing Area”.  It is a much cleaner approach to the Koala Pull Down methods that have been used in the past.

    Single restrooms with lockable doors are available near the gate areas.

     
      Departures/Arrivals Terminal Information and Terminal 5 Map
     

    Terminal 5 Departures

    All JetBlue flights depart from Terminal 5.

    Terminal 5 Arrivals

    All flights (domestic, international, U.S. Territories) arrive at Terminal 5 with the exception of flights arriving from the Dominican Republic, (Santiago, Santo Domingo, Punta Cana, Puerto Plata, Samaná) Haiti, Jamaica, Peru, Trinidad & Tobago, Turks and Caicos, St. Maarten, St. Lucia, Barbados, Liberia, Costa Rica, Cartagena, Colombia, Grand Cayman Islands and Cancun, Mexico.

    To see a map of Terminal 5, click on this link.

    Terminal 4 Arrivals

    All flights arriving from the Dominican Republic, (Santiago, Santo Domingo, Punta Cana, Puerto Plata, Samaná) Haiti, Jamaica, Peru, Trinidad & Tobago, Turks and Caicos, St. Maarten, St. Lucia, Barbados, Liberia, Costa Rica, Cartagena, Colombia, Grand Cayman Islands and Cancun, Mexico will arrive at Terminal 4. Customers will collect their baggage and proceed through Customs and Immigrations. If you are making a connection, you will re-check your baggage at the re-check counter in Terminal 4 and continue on to Terminal 5. You may get from Terminal 4 to Terminal 5 via AirTrain free of charge.

    Customers should plan on arriving two hours prior to scheduled departure to ensure sufficient time to locate Terminal 4. AirTrain provides free service to Terminal 4 from other airport terminals. JetBlue Crewmembers will be available to assist Customers at the Terminal 4 ticket counter between 4:30 a.m. and 9:00 p.m. The Terminal 4 ticket counter is located in the middle, near Virgin Atlantic.

     
      JFK Terminals for Departures and Arrivals Table
     
    Destination
    Depart
    Arrive
    Domestic Terminal 5 Terminal 5

    Puerto Rico 
    (BQN, PSE, SJU)

    Terminal 5 Terminal 5
    Aruba (AUA) Terminal 5 Terminal 5
    Bahamas (NAS) Terminal 5 Terminal 5
    Barbados (BGI) Terminal 5 Terminal 4
    Bermuda (BDA) Terminal 5 Terminal 5
    Bogotá (BOG)* Terminal 5 Terminal 5
    Cartagena (CTG) Terminal 5 Terminal 4
    Costa Rica (LIR) Terminal 5 Terminal 4
    Dominican Republic
    (SDQ,STI, PUJ and POP, AZS)
    Terminal 5 Terminal 4
    Grand Cayman Islands Terminal 5 Terminal 4
    Haiti (PAP) Terminal 5 Terminal 4
    Mexico (CUN)

    Terminal 5

    Terminal 4

    Jamaica (MBJ and KIN) Terminal 5 Terminal 4
    Peru (LIM) Terminal 5 Terminal 4
    St. Lucia (UVF)

    Terminal 5

    Terminal 4

    St. Maarten (SXM) Terminal 5 Terminal 4 
    Trinidad & Tobago (POS) Terminal 5 Terminal 4
    Turks and Caicos (PLS) Terminal 5 Terminal 4
    U.S. Virgin Islands(STT, STX)** Terminal 5 Terminal 5

    *Bogotá flights arriving at JFK connect through Orlando, FL (MCO)

    **Flights from U.S. Virgin Islands arriving at JFK connect through San Juan, Puerto Rico (SJU)