JetBlue's guidelines for customers with special needs

» Customers with special needs
» Bulkhead Seating

 
Customers with special needs

We will not refuse transportation to anyone on the basis of a disability.

An individual with a disability is defined as any individual who has a physical or mental impairment that on a permanent or temporary basis, substantially limits one or more major life activities. Examples include, but are not limited to: hearing or speech impaired, visually impaired, mentally challenged, and non-ambulatory.

Additional information on JetBlue's travel guidelines can be found in the JetBlue Airways Contract of Carriage, which is also available at a JetBlue airport ticket counter.

Please click on the link below to view the JetBlue Airways Contract of Carriage.

Related items: Contract of Carriage Adobe PDF document

Bulkhead Seating

Bulkhead seating is provided in row 1. This seating allows for even more legroom, but row 1 does not have moveable armrests. Trays pull out of the armrests for all seats in row 1.

JetBlue reserves seats in all of Row 1 and Row 6 in our Airbus A320s, and rows 1 and 2 in our EMBRAER 190s, in order to provide advance seat assignments, as requested, to customers with disabilities. Unaccompanied minors are also seated as close as possible to the front of the airplane. We will gladly pre-assign seats to qualified individuals at the time of booking when requested.

Customers seated in row 1 must place personal items in the overhead bin during takeoff and landing. If you would like to take your items out during the flight, our Inflight crew will be happy to help you retrieve your items.


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